Microcity

Cases

When the result is the great highlight

Rede de Farmácias

When the result is the great highlight

It is one of the largest pharmacy chains in the country. With around 1000 stores spread throughout Brazil, it is the only network of pharmacies present in all the states of the country. It currently has more than 20,000 employees and is present in more than 350 cities.

Impressions on the project
“The partnership will optimize the operation in the stores, maximizing the availability of equipment and speeding up repairs and replacements, providing better customer service.”

Pedro Praxedes
Director of Systems and Logistics

 

PROJECT NUMBERS

SMART SHOP SOLUTION AS A SERVICE IN ALL BRAZIL

CHALLENGES
• Arriving in 2017 to 1000 stores
• Availability guarantee
• National capillarity (strong performance in the countryside)
• Reduction and Standardization of the National SLA
• IT logistics management of the store environment
• Agility to open new stores
• Improved maturity levels in customer service processes and IT management for stores

SOLUTION
• IT site outsourcing solution
• Activation of stores assisting network expansion project
• IT support
• Legacy Site Inventory

BENEFITS
• 8-hour solution SLA
• Total availability of 99.85%
• Cost apportionment per store
• 9.5 national user satisfaction score
• Logistics and Support throughout Brazil

Fale com a Microcity
Ou ligue para a Microcity (31) 2125.4200. Para contato comercial,
clique aqui.
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