Microcity and CA Technologies announce the availability of unique offers created together. According to the companies, the novelties aim to serve companies in the new information age, in which business will be supported by the data, not more by IT infrastructures.
The partnership includes CA end-to-end monitoring technologies from infrastructure to user experience, service management and automation: Application Performance Management (APM), CA App Synthetic Monitor, and CA Mobile App Analytics, focused on application monitoring; CA Service Management, for Service Desk; and CA AUTOMIC Workload Automation, focused on automating business processes, in addition to the monitoring, support, maintenance and service offered by Microcity.
The solutions are provided by Microcity in as-a-service format through Cloud Trimodal, the company’s hybrid cloud technology, which unites the customer cloud (public or private) with two other layers: one public and one advanced services.
Vinicius Novaes, business leader of Microcity’s Business Unit CA, points out that the company “took the weight” related to investment and management of IT infrastructure, learning curve, deployment design and technology support from customers’ back, providing the best taking use of technology and maintaining focus on the customer’s business.
Luis Carlos Nacif, CEO of Microcity, says that through the initiative with CA, the company has become an even more complete partner of customers, impacting not only IT but also all others. “We came out of a hardware-driven era where what mattered was the model, size, and processing power for a new time when information is the most precious commodity. Therefore, we are increasingly focused on providing information based on analytical data, which impact the decision-making of managers,” he comments.
In end-to-end monitoring, one can identify infrastructure bottlenecks or applications, including mobile applications, checking for opportunities for improvement or change in any details in the application, and even operating system targeting (iOS or Android) and the way they are accessed, via Wi-Fi or 4G from customers, for example.
Another solution presented is SSC – Shared Services Center, based on CA’s Service Management technology, an Omnichannel tool that allows users to open calls for service, free from the service sector, to request services that are pertinent to their profile, with day-to-day automation of the operations flow.
All of this, carried out through a shared service center, which is intuitive and easy to access, to make life easier for users. “This feature has an immense potential to leverage the internal processes of the IT areas and the others as well, according to the needs of each one. It allows the requesting of diverse services, from a single platform and with segmentation by areas, eliminating operational problems that impact in the daily routine of the organizations in a more effective way. And the model adheres to all segments,” says the executive.