Microcity

Cases

When the result is the great highlight

Rede Varejista

When the result is the great highlight

With more than 228 North/Northeast sales stores in the states of Amazonas, Bahia, Ceará, Maranhão, Para, Paraíba, Pernambuco, Piauí and Tocantins, this customer stands out among the country’s largest retail chains with revenues of more than 1.5 billion in 2015.

Impressions on the project

“We win in relation to the time for maintenance and support to the equipment, which has become much more agile and efficient for counting on a company that is specialized in the subject.”

Heber Alves Salgado
Manager

 

PROJECT NUMBERS

PROFESSIONAL SERVICES SOLUTION

 

CHALLENGES
• IT environment architecture standardization
• Proper business operation
• Avoid stopping store operation
• Spare parts
• Support in cities within the N/NE

SOLUTION
• Outsourcing of servers, switches, storage arrays, VMware backup and licensing units
• 24/7 Service Management
• Service Desk
• Field Service in all areas of operation

BENEFITS
• Managed and monitored environment
• Total availability of 99.99% of stores
• SLA designed to support the business
• IT team focused on Core Business
• Store problems quickly identified and fixed

Fale com a Microcity
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