As one of the largest Insurance, Pension, Consortium, Capitalization, Health and Dental companies in the country, this customer is the institution responsible for the Guarantee Fund for Time of Service (FGTS), for the Social Integration Program (PIS) and for the Unemployment Insurance, besides being present in social programs of the government and in all the Lottery Houses in the country.
Impressions on the project
“Microcity has provided us with a complete project, with asset outsourcing and high quality services. Everything was so well performed that we could do everything from one day to the other, without the end user realizing it. It is one of our main partners, we rely on the work it provides and we have it as a reference in infrastructure for complete outsourcing, both in terms of assets and services.”.
MANAGED SERVICES SOLUTION
• User dissatisfaction with IT
• Lack of control on equipment lag and substitution of obsolete equipment
• IT maintenance parts procurement process
• Logistics difficulties for serving the branches and companies
• Issues with equipment maintenance management and deployment processes
• Dedicated Service Desk
• Management of legacy equipment
• Cost center assessment
• SLA 4hs headquarters / 6hs Capitals / 8hs Legacies and Countryside
• Agility gain to solve problems before they impact business results
• Optimization of the IT infrastructure and improvement of the internal customer service quality, saving the internal workforce. As a result, it is able to concentrate the operation focus on its core business
• Higher accuracy, detail in the information and also updated reports in real time