Microcity

Cases

When the result is the great highlight

Credit Recovery Contact Center

When the result is the great highlight

A Contact Center company specialized in credit recovery, which has been operating for 18 years in the national market and has as a priority to meet the needs of each customer with quality, exclusivity and a broad technological structure.

 

PRJECT NUMBERS

CONTACT CENTER AS A SERVICE SOLUTION

 

CHALLENGES
• Low agility in the activation of full APs and call centers
• Lack of hardware, software and services standardization
• Unpredictability of investment cycles, with repercussions on the financial structure

SOLUTION
• Tailor-made solutions
• CaaS (Full Building Infrastructure Call Center as a Service)
• PPU (Pay per Use, full PAs with the back infrastructure included)
• PCaaS, PCs and traditional laptops as services

BENEFITS
• Increased competitiveness in commercial offers
• Lower cost of ownership
• Focus on the business
• Increase in Market Share and conquest of the national leadership in the segment

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