Microcity

Cases

When the result is the great highlight

Credit and Insurance Concession

When the result is the great highlight

Institution responsible for credit and insurance concession of a large retail group in Brazil.


PROJECT NUMBERS

CONTACT CENTER AS A SERVICE SOLUTION

 

CHALLENGES
• High cost with shared structures
• Turn-over above expected
• Low standardization of hardware, software and services

SOLUTION
• CaaS (Building Infrastructure Contact Center as a Service)

BENEFITS
• Greater agility in the activation and growth of operations
• Lower cost of ownership
• Focus on the business

Fale com a Microcity
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